Complaints

Last updated: —

Draft — placeholder policy scaffolding. Final wording must be reviewed and approved by legal counsel before Payzio launches.

How to raise a complaint

If something has gone wrong, tell us. Email help@payzio.com with your name, the transfer reference if you have one, and what happened.

What happens next

We acknowledge complaints promptly and aim to resolve them fairly and quickly. We will keep you updated on progress and give you a final response, with the reasons for our decision.

If you are still not satisfied

You may escalate to the relevant regulator or ombudsman for your jurisdiction. Details will be provided with our final response.